{"id":33,"date":"2020-03-10T14:39:58","date_gmt":"2020-03-10T14:39:58","guid":{"rendered":"https:\/\/www.ampmotorization.com\/?page_id=33"},"modified":"2020-12-02T11:39:06","modified_gmt":"2020-12-02T16:39:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ampmotorization.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

\n\t\tFAQ\n\t<\/h1>\n

\n\t\t\n\t\tGENERAL QUESTIONS\n\t\t<\/a>\n\t<\/h3>\n

\n\t\t\n\t\tLI-ION BATTERY\n\t\t<\/a>\n\t<\/h3>\n

\n\t\t\n\t\tAMPTM<\/sup> REMOTE\n\t\t<\/a>\n\t<\/h3>\n

\n\t\t\n\t\tPROGRAMMING\n\t\t<\/a>\n\t<\/h3>\n

\n\t\t\n\t\tTROUBLESHOOTING\n\t\t<\/a>\n\t<\/h3>\n

\n\t\t\n\t\tAMPTM<\/sup> APP\n\t\t<\/a>\n\t<\/h3>\n

\n\t\t\n\t\tFURTHER SUPPORT\n\t\t<\/a>\n\t<\/h3>\n

\n\t\tGENERAL QUESTIONS\n\t<\/h2>\n\t\t\tWhat is AMP Motorization?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

The AMP Motorization Program\u00a0brings the automatic power of motors to your window treatments, integrating AMP remote controls, APP, Google Assistant, Amazon Alexa and other home integration devices to create the perfect ambiance morning, noon and night.<\/p>\n

Learn more about AMP Motorization at\u00a0www.ampmotorization.com<\/b><\/a>\u00a0or speak with an AMP authorized dealer.<\/p>\n\t\t\tWhat is the AMP motor portfolio?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

The AMP motorization portfolio is a comprehensive range of motors for a variety of motorized window coverings, including Roller Shades, Roman Shades, Honeycomb Shades, Cellular\/Pleated Shades, Sheer\u00a0Shadings, Revolve\/Double Shades and Horizontal Tilt Blinds.<\/p>\n\t\t\tWhat type of control options are available?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

AMP motorization includes handheld remotes, cut-in wall switches and surface mount wall switches for\u00a0local control of motorized window coverings. The system also includes a Wi-Fi bridge, which enables mobile app\u00a0control and doubles as a bridge for integration with third party control systems. Visit www.ampmotorization.com\/amp-controls<\/a>\u00a0for more information.<\/p>\n\t\t\tHow do I calculate my motor lift capacity?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

(Nm x 200) \/diameter = load. Example: a 34mm tube and 1.1nM motor lifts 6.47kg (1.1×200\/34)<\/p>\n\t\t\tIs there any warranty information?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\tAMP motors are covered by a 5 year warranty.\n\t\t\tHow do AMP motors communicate?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

AMP Motors use radio frequency (RF) to communicate. RF is the most effective telecommunication technology. AMP runs on a frequency of 433.92Mhz and is bi-directional, which means that control and position information can flow from a controller\/bridge to the motor and from the motor back to a controller\/bridge.<\/p>\n\t\t\tHow many motors can be controlled by one remote control?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

An unlimited number of motors can be set to the same channel as one single channel remote, and AMP remotes have up to 15 channels.<\/p>\n\t\t\tHow does the AMP Bridge communicate?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

The bridge has Wi-Fi to communicate with mobile devices and internet routers. It also utilizes RF communication to send and receive messages to AMP motors.<\/p>\n

\n\t\tLI-ION BATTERY\n\t<\/h2>\n\t\t\tDoes the motor battery ever need replacing?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

No, the battery is designed for the full life of the motor.<\/p>\n\t\t\tHow long will the battery last before it needs to be recharged?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

It depends on many factors like the size and weight of the product that the motor is operating, how many times it operates per day, etc. Generally, the target is 500 up\/down cycles. Tubular motors will start beeping and other motors will simply run slower, so you know it’s time for a recharge.<\/p>\n\t\t\tHow long does the motor take to charge?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

The first charge will take 6 subsequent hours of charging.<\/p>\n\t\t\tCan I use my cell phone USB charger to charge my shade?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Yes, the motor\/battery will accept any Micro-USB charger. Make sure to use a charger that works with the AC voltage output in your city or location.<\/p>\n\t\t\tCan I overcharge the battery by leaving the charger on?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

No. The motor and battery both have integrated overcharge protection circuits. This means that the battery will limit\u00a0the charge it will accept if plugged in longer than necessary and the motor turns into a hard-wired solution with a battery backup.<\/p>\n

\n\t\tAMPTM<\/sup> REMOTE\n\t<\/h2>\n\t\t\tWhat is channel 0 for?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

All motors that are programmed to the same remote, automatically respond to channel 0. For example, on channel 0, pressing the up button will move all blinds that are programmed to that remote up.<\/p>\n\t\t\tCan you hide channels that are not in use?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Yes, you can hide unused channels in your AMP remote, e.g. if there are 5 motors on the job you can select it to be a 5-channel remote. Visit www.ampmotorization.com\/gallery <\/u>for a video tutorial.<\/p>\n\t\t\tWhat is the back switch below the battery on my remote?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

That is a safe lock switch that will keep your remote from changing motor programming functions on AMP motors. This keeps accidental change of top and bottom limits, or other programming functions, which require combination buttons operation.<\/p>\n

\n\t\tPROGRAMMING\n\t<\/h2>\n\t\t\tWhy am I unable to pair the remote to the motor?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

The pairing is a sequence that has a time limit. When you press and hold the P1 button until the motor jogs one time, you must then press and hold the STOP button on the desired remote within 10 seconds, and the motor will jog twice to confirm that it is paired.<\/p>\n\t\t\tMy limit position needs to be adjusted. How do I do that?<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

For the top limit, move the bottom rail of the shade to somewhere near where you want the limit to be then press and hold UP and STOP until the motor jogs, and release. The motor will be in programming mode and you can adjust the position as you prefer, hold UP and STOP again to save the new position. For the bottom limit, move the shade somewhere near where you want the bottom limit to be, follow the similar procedure to adjust the bottom limit, except this time, remember to hold DOWN and STOP as you will be saving the bottom limits. See\u00a0www.ampmotorization.com\/gallery<\/a>\u00a0for tutorial videos<\/p>\n

\n\t\tTROUBLESHOOTING\n\t<\/h2>\n\t\t\tThe motor is not responding.<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

There are many possible causes to this issue, but most are related to the power supply. Please check the battery pack, is it charged? Check the connection to the motor, is it connected? If none of the above, check your remote’s battery. Also, make sure that the area around the remote and the motor receiver are kept away from metal. If the problem persists, please contact your installer or dealer.<\/p>\n\t\t\tMotor is not taking programming.<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Multiple motors may be paired to the same channel. Always reserve an individual channel for programming functions or place all other motors into sleep mode. Refer to www.ampmotorization.com\/gallery <\/u>for tutorial videos.<\/p>\n

\n\t\tAMPTM<\/sup> Motorization APP\n\t<\/h2>\n\t\t\tWhich home automation systems are compatible with AMP Motorization? <\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t\n\t\t\tProgramming Instructions<\/a>\n\t\t\t\t\t\t\tExpand<\/i><\/a>\n\t\t

Please refer to our website www.ampmotorization.com\/gallery <\/a>for tutorial videos.<\/p>\n

\n\t\tFURTHER SUPPORT\n\t<\/h2>\n\t

If you are an end-user, please contact your installer or dealer.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

FAQ GENERAL QUESTIONS LI-ION BATTERY AMPTM REMOTE PROGRAMMING TROUBLESHOOTING AMPTM APP FURTHER SUPPORT GENERAL QUESTIONS What is AMP Motorization? Expand The AMP Motorization Program\u00a0brings the automatic power of motors to your window treatments, integrating AMP remote controls, APP, Google Assistant, Amazon Alexa and other home integration devices to create the perfect ambiance morning, noon and…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/www.ampmotorization.com\/wp-json\/wp\/v2\/pages\/33"}],"collection":[{"href":"https:\/\/www.ampmotorization.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ampmotorization.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ampmotorization.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ampmotorization.com\/wp-json\/wp\/v2\/comments?post=33"}],"version-history":[{"count":0,"href":"https:\/\/www.ampmotorization.com\/wp-json\/wp\/v2\/pages\/33\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ampmotorization.com\/wp-json\/wp\/v2\/media?parent=33"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}